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Experts Demystify Certain Auto Consumer Myths

Many consumers are unaware of their rights when it comes to purchasing a vehicle and dealing with the multiple issues they may have to face while having it returned or repaired in the event of a manufacturing defect.

Some of the most wide spread consumer myths may be difficult to demystify and because of that, auto experts decided to comment on the most popular consumer myths in order to help consumers to make better decisions while purchasing a vehicle.

Experts say that out of the most common consumer myths, one of the most important to demystify is that the consumer has three days to return a car. Experts say that once a consumer has signed a contract and purchased the vehicle, it is his or hers and it may not be returned. When a car is purchased via door-to-door sales or even a trade show, consumers are given the three-day return option but not often.

The right to return a vehicle three days after purchase is not legally allowed in any of the U.S. states. If a dealer states in writing on the purchase contract that the company may willingly accept a return within a particular period, a return is possible. The opposite, however, is true. A dealer can ask you to return a vehicle in case your credit hasn’t been approved. The dealer still owns the car until it is paid by the financial institution.

General Motors hoped to boost its sales, which resulted in the creation of a consumer confidence program that allowed consumers to return the vehicle in case they were not fully satisfied with it.

The deal allowed consumers to do so in a 60-day period frame. At the end of that period, drivers were capable of returning the car if they were not satisfied. The deal was real, however, the vehicle would only be taken back by the dealer if it had less than 4,000 miles and less than $300 worth of damage. If the vehicle had been involved in an accident, the deal was canceled.

State laws concerning lemon cars change. Lemon laws help consumers when the manufacturer does not honor its vehicle’s warranty or when the vehicle in question has a defect that may not be repaired.

This law covers the replacement or refund of the vehicle and consumers usually believe, equivocally, that lemon laws only apply to cars and trucks. The law applies to any kind of vehicle, motorcycles, vans, boats, recreational vehicles and even ATVs. Leased vehicles may also be covered under lemon laws in many states.

Consumers may also have a hard time understanding refund policies. According to the Federal Trade Commission, dealers are not obliged by law to offer you any kind of refund. Retailers may offer a return policy to keep consumers happy but not because they are required by law to do so.

When it comes to return policies and other laws, consumers are usually confused. That’s why consumers are urged to ask the retailers for a detailed explanation of their policies before they choose to purchase the vehicle.

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About the Author
The Vachon Law Firm is based in Southern California and focuses exclusively on consumer protection litigation.